Hi all
My husband and I are at the end of our lease agreement term. We have two problems with how our rental agent is handling things in this last month of our tenancy.
The rental agent informed us that he would like to do viewings for prospective tenants, we agreed to that. He then sends a very generic marketing email a few days later with viewing schedules for all their properies. There was no indication in the title or body of the email that we should check it for the viewings of our flat.
He then sends the email out to public without us even agreeing to the schedule days and times.
Afterwards we agreed to Saturday mornings at 11. The agent is continuing to pester us that we have to allow viewings on the Wednesday even though we indicated twice that we would be unable to. All he said was that we must make a plan. We said that we are available on Tuesdays but have had no reply from him yet regarding that.
So the viewing schedule is set up and they had a prospective tenant on one Saturday. The agent did not inform us that they had a prospective tenant for a viewing and he came to our flat. We were not available that day because we had no communication at all that they were bringing someone for a viewing.
The agent now says we are in breach of contract and he is saying that he is going to withhold our deposit because they don't have a tenant yet. He is accusing us of preventing them from getting a tenant before we move out.
This seems unfair to me, but I am not sure who is legally in the right. If the rental agency escalates his threats then I will take it to the rental housing tribunal. But I want to be absolutely sure of my facts.
As far as I'm aware the viewing schedule isn't the same as an actual viewing when they have a prospective tenant. So, should he not inform us timeously when he has someone to view or should we simply be at home every Saturday at 11 no matter if they have prospective tenants or not?
And can he legally take our deposit as a result of this?